Your Privacy Matters
We are committed to protecting your personal information and ensuring transparent data handling practices.
At The Phone Casino, we understand that your privacy is important. This Privacy Policy explains how Jumpman Gaming Limited, the operator of The Phone Casino, collects, uses, stores and protects your personal information when you visit the website or use our services. Jumpman Gaming Limited acts as the data controller for the personal data processed through the platform.
This policy applies to everyone who accesses The Phone Casino website, opens an account or engages with our gaming services. By using the platform you acknowledge the collection and use of information in accordance with this policy. We may update this Privacy Policy from time to time to reflect changes in our processing activities, our partners, or applicable law, and we will publish any revised version on this page.
We process personal data in line with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and, for players outside Great Britain, the Data Protection (Bailiwick of Guernsey) Law. The Phone Casino is licensed by the UK Gambling Commission (account 39175) and by the Alderney Gambling Control Commission, and our handling of player data follows the standards required by those regulators.
Information We Collect at The Phone Casino
When you register an account with The Phone Casino we collect the personal information needed to open and operate that account. This typically includes your full name, date of birth, residential address, email address and mobile number, along with the username and password you choose. To process deposits, withdrawals and Know Your Customer (KYC) checks we also collect payment instrument details and copies of identity, address and source-of-funds documents where required by gambling regulation.
While you use the site we automatically record technical and behavioural information such as your IP address, approximate location, device and browser type, operating system, the pages you view, the games you play, your bet history, deposit and withdrawal patterns and login times. This information is used to deliver the service, monitor for fraud and problem gambling indicators, and meet our regulatory record-keeping obligations.
We also receive information from third parties who help us verify your identity, screen for fraud, and process payments, as well as from any marketing or affiliate partner that refers you to the site. Cookies and similar technologies are used to keep you signed in, remember preferences and measure how the site is used; you can manage these via the cookie banner or your browser at any time.
Data Collection Notice
We only collect information that is necessary to provide our gaming services, keep accounts secure, and comply with legal duties such as age verification, anti-money laundering and licensing obligations under the Gambling Act 2005.
How The Phone Casino Uses Your Information
The Phone Casino uses your personal information to provide and operate the gaming service you have asked for. This includes verifying your identity and age, opening and managing your account, processing deposits, withdrawals and bonus awards, providing customer support, and supplying the games and features available on the site. The lawful basis for this processing is the performance of our contract with you.
We also process data to meet our legal and regulatory obligations as a UK and Alderney licensee, including anti-money laundering checks, source-of-funds reviews, social responsibility interactions, self-exclusion administration and reporting to the Gambling Commission, the police or other competent authorities where required. On the basis of our legitimate interests, we monitor for fraud, bonus abuse and account take-over, and we analyse aggregated playing data to maintain and improve the platform.
Where you have given consent, we may also send you marketing about The Phone Casino's promotions, new games and prize draws by email, SMS or push notification, and use analytics and advertising cookies to measure campaigns. You can withdraw consent at any time by using the unsubscribe link in any message, adjusting the marketing preferences in your account, or contacting the support team. Self-excluded customers are removed from marketing lists within two days of their request.
Account Management
Security
Analytics
Communications
Cookies and Tracking Technologies
The Phone Casino uses cookies and similar technologies to keep the site running, remember your settings and understand how the platform is used. Cookies are small text files stored on your device. We group them into operational cookies that are strictly necessary for the site to function, and optional cookies that you can accept or reject through the consent banner.
Operational cookies keep you signed in, secure your session, support payment processing and remember choices such as your preferred language. Analytics cookies, including Google Analytics, give us aggregated insight into how players move around the site so we can improve it. Advertising cookies, including Google Ads, help us measure marketing campaigns and, where you consent, show more relevant promotions on third-party sites. Some of these cookies are set by our partners and may transfer data outside the UK under appropriate safeguards such as the UK International Data Transfer Addendum.
You can change or withdraw consent for non-essential cookies at any time using the cookie settings link in the footer, or by clearing cookies through your browser. Blocking strictly necessary cookies will prevent you from signing in and using core parts of the site. Full details of the cookies in use, including their names and lifetimes, are set out in our separate Cookie Policy.
Cookie Management
You can adjust your cookie preferences at any time through your browser settings. Note that blocking certain cookies may impact the functionality of some website features.
Data Sharing and Disclosure
The Phone Casino does not sell or rent your personal information. We share data only with the suppliers and authorities needed to run a regulated online casino. Typical recipients include game and platform suppliers who power the slots and live casino content, banking and payment service providers who process deposits and withdrawals, identity verification and KYC providers, fraud-prevention and risk-management partners, hosting and email providers, and customer support and CRM platforms.
Each processor we use is bound by a written contract that requires them to keep your data confidential, apply appropriate security measures, and use it only for the purpose we have instructed. Where a processor is located outside the UK, transfers are protected by mechanisms recognised under the UK GDPR, such as the International Data Transfer Agreement or the UK Addendum to the EU Standard Contractual Clauses.
We will also disclose information when required by law or by a properly issued request from a public authority. This includes the UK Gambling Commission, the Alderney Gambling Control Commission, the National Crime Agency, HMRC, the police and the courts, as well as GAMSTOP and other self-exclusion schemes. In each case we share only the minimum information necessary and keep a record of the disclosure.
Your Privacy Rights
Under the UK GDPR and the Data Protection Act 2018 you have a number of rights over the personal data we hold about you. These include the right to be informed about our processing, the right of access to a copy of your data, the right to rectification of inaccurate information, the right to erasure where the legal grounds apply, the right to restrict or object to processing, the right to data portability, and the right not to be subject to decisions based solely on automated processing that produce legal or similarly significant effects.
To exercise any of these rights, contact our Data Protection Officer at [email protected] or write to Jumpman Gaming Limited, La Corvee House, La Corvee, Alderney, Channel Islands, GY9 3TQ. We respond to verified requests within one calendar month, as required by the UK GDPR, and may ask for proof of identity before releasing personal data. Some information must be kept for the periods required by gambling, anti-money laundering and accounting law and cannot be erased on request.
If you are not satisfied with how we have handled your data, you can complain to the Information Commissioner's Office (ICO) in the UK at ico.org.uk, or to the Office of the Data Protection Authority in the Bailiwick of Guernsey. We would, however, encourage you to raise the issue with us first so we have an opportunity to put it right.
Access Your Data
Request a copy of the personal information we hold about you
Correct Information
Update or correct any inaccurate personal information
Delete Data
Request deletion of your personal information where permitted
Data Portability
Receive your data in a structured, machine-readable format
Data Security at The Phone Casino
The Phone Casino takes appropriate technical and organisational measures to protect your personal information against unauthorised access, disclosure, alteration or loss. All traffic between your device and our servers is encrypted in transit using TLS, account passwords are hashed, and payment card details are handled by PCI DSS compliant payment service providers rather than stored on our own systems.
Access to personal data inside the company is limited to staff who need it to perform their role, controlled by role-based permissions and protected by multi-factor authentication. Employees and contractors are bound by confidentiality obligations and receive regular data protection and information security training. We carry out logging, vulnerability scanning and independent testing of our systems, and retain personal data only for as long as required to run the service or to meet legal duties, including the record-keeping periods set by the Gambling Commission and anti-money laundering law.
Even with strong safeguards, no online service can be guaranteed completely secure. If we ever detect a personal data breach that is likely to result in a risk to your rights and freedoms, we will notify the ICO within 72 hours and, where required, inform affected players directly so they can take protective action.
Security Commitment
Your data is protected by TLS encryption, PCI DSS compliant payment handling and ongoing security monitoring, in line with the standards expected of a UK Gambling Commission licensee.
Contact Us About Privacy
If you have any questions about this Privacy Policy or how The Phone Casino handles your personal information, our customer support team is the quickest point of contact. You can reach them through 24/7 live chat on the site, or by emailing the support address shown in the Help Centre, for general account, payments and gameplay queries.
For formal data protection requests, including subject access, rectification, erasure, objections and complaints, please contact the Data Protection Officer at [email protected], or by post to Jumpman Gaming Limited, La Corvee House, La Corvee, Alderney, Channel Islands, GY9 3TQ. Marking your message "Data Protection Request" helps us route it to the right team and respond within the statutory one-month deadline.
We review this policy regularly to make sure it reflects our processing activities, our supplier arrangements and changes in UK and Channel Islands data protection law. Material changes will be highlighted on this page, and where appropriate communicated to registered players in advance.